HERITAGE BANK CUSTOMERS SAY ‘BANK YOU VERY MUCH!’ VIA NEW CAMPAIGN FROM CUMMINS&PARTNERS
Heritage Bank, Australia’s largest customer owned bank, has appointed Cummins&Partners as their Creative Agency of record. The agency helped launch the 145-year-old Queensland born bank into NSW last year and has now been awarded the prestigious account nationally.
The new campaign “Bank You Very Much!” captures the bank’s belief that being a bank people can thank, means being a bank people trust. Set to the lyrics of Fatboy Slim’s ‘Praise You’, the campaign celebrates the long Heritage commitment to its customers whilst capturing their customers’ thankfulness for a bank that puts them first.
Heritage Bank has a proud reputation for consistently delivering customer satisfaction ratings that are among the best in the country. In fact, Heritage recorded the highest customer satisfaction scores in J.D. Power’s 2020 Australia Retail Banking Satisfaction Study, as well as being rated highest in Australia in Forbes magazine’s 2020 World’s Best Banks List, and topping the scores in the J.D. Power 2020 Australia Bank Brand Authenticity Study.
Amanda Temperly, Heritage Bank GM Marketing, says, “We are proud to be one of Australia’s longest standing financial institutions, but what we are even more proud of is that we are also one of Australia’s most trusted. Being a bank people thank starts with us thanking our customers. Whilst praising them is not a word we use, it is certainly a description of how we want them to feel and what our business is built around. ‘Bank You Very Much!’ captures that sentiment perfectly.”
Chief Creative Officer Sean Cummins says “‘Bank You Very Much!’ celebrates the Heritage Bank culture around putting People First. They’ve metaphorically been singing “Praise You” for the last 145 years—we’ve just brought it to the fore,” he says.
“We’re very proud to be working with Heritage Bank. It’s an opportunity to support a bank that’s doing the right thing and has been for a very long time” adds Kirsty Muddle, MD Cummins&Partners, Sydney.